AIDA Communication Model and SEO

AIDA communication model is generally used to write sales copy. But it can also be used to optimize a website so that it works for the business. Through this model you can determine up to which extent your website is user friendly. In AIDA:



Get attention of your visitors. If your website fails in getting the attention, you visitors will move to your competitors’ website as soon as they well arrive on your site. Thus your probability of getting any visibility, sales or leads is over right there. You can get attention through fascinating layout and formatting. Make sure that your website is not too wordy. It should not look like a brochure. There should not be cluttering of ads on your website.

The website design should be appealing enough to hold your visitors. Use latest tools and technologies to revamp your website. Listen to your visitors/clients and develop a website which they want, not you.






Raise interest in your visitors to browse your website. Ok, now your visitors are on your home page and they like the way your website looks. So, what next? They must browse your website. What will prompt them to browse your website? Your navigation structure and your contents. Your visitors must be able to find out easily what they are looking for on your website. If they face even little difficulty, then they would not think twice before jumping to your competitors’ website. A clearly and well defined navigation structure can solve this problem easily. Make sure that every visitor knows where he is presently on the website (by using breadcrumbs), where he has been (by using different color for visited links) and where he can go. Make your contents interactive and informative. You can make your website interactive by using colorful images, animations, videos and through the use of interactive technologies like flash and Ajax.


Power of Contents

Just moving around easily within your website is not enough to raise interest levels. High quality, informative and interesting contents are also required. Put great stress on content readability and prefer conversational tone while developing contents. Stay away from superfluous words and keep your sentences short and simple. If contents on your website are informative and interesting and you constantly add more and more of them, then visitors will visit your website often and will also recommend it to others. Repeated visits lead to users’ engagement. Users’ engagement leads to brand retention and brand retention leads to more sales and leads.





Build desire in your visitors to buy your products/services. This is one of the toughest indeed. To build desire, it is very important that your visitors trust you and you can’t win trust of your visitors just through their single visit. Therefore it becomes very important that your visitors visit your website again and again and again. When a visitor will be engaged to your website in some way, he will come back. Features like blogs, forums, personal accounts, free games, free downloads, free tools and services etc can prompt a visitor to visit your website again and again. Such type of user engagement leads to brand retention and brand retention leads to more sales and leads. And that’s why visitors’ engagement becomes so much more important. Some other powerful ways of building credibility of your business:

  • Provide accurate and complete description (esp. price) of your products with photos or video sales presentation.
  • Humanize your brand by providing personalized services to your clients (instead of services like auto-generated mails).
  • Publish complete information about your business and staff with their photos (if possible) on your website.
  • Provide complete and accurate physical address of your business (with Google Map) on your ‘contact us’ page. Majority of fly by night and other fraudulent businesses don’t provide their physical address for fear of being tracked down. So now you know why visitors don’t trust businesses which can’t be tracked down.
  • According to a survey conducted by a payment processing company Pay point, 81% of online customers don’t trust small online businesses. So it makes sense to make your business appear larger by providing additional details of your business like: company overview, corporate governance, code of conduct, mission and vision, awards and accolades, news/press room, management team, infrastructure, work culture, career etc.
  • Associate your business with government bodies, educational institutions, non-profit organizations and trade bodies (like chamber of commerce).
  • Fight for a cause like global warming, poverty, illiteracy etc.
  • Get awards, accolades, reviews, ratings and certifications for your products/business from recognized authorities in your industry.
  • Clearly specify your payment modes, shipping details (shipping service, item location, shipping locations, shipping cost, insurance cost and handling time) and your policies regarding them.
  • Clearly specify your terms and conditions of sales and legal disclaimer.
  • Provide after sales services.




Encourage your visitors to buy your product/service NOW. If you are in an industry where offering short term direct inducements like free gifts, discounts, special offers etc is common, then you should also provide the same.

Often visitors change their mind about buying your product when they see that your competitor is providing special discount or a free gift. Other reason why visitors who have made up their mind to buy your product/service, suddenly decides to leave is because of your shopping cart. Often, excessive steps in the checkout process are frustrating enough for a visitor to abandon your shopping cart. Make sure that your visitors don’t abandon your shopping cart at any stage of the buying process.


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Himanshu Sharma About the Author: is the founder of which provides SEO Consulting, PPC Management and Analytics Consulting services to medium and large size businesses. He holds a bachelors degree in ‘Internet Science’, is a member of 'Digital Analytics Association', a Google Analytics Certified Individual and a Certified Web Analyst. He is also the founder of and

My business thrives on referrals, so I really appreciate recommendations to people who would benefit from my help. Please feel free to endorse/forward my LinkedIn Profile to your clients, colleagues, friends and others you feel would benefit from SEO, PPC or Web Analytics.



  • http://Website eric

    Great post as usual Himanshu. Love the graphics.

  • Amit

    I really enjoyed this post. I have been really getting into CRO lately and this post is a good resource.

  • http://Website Anurag

    useful post. nice to see post aimed at site usability.

  • http://Website jitender

    these are the type of posts i enjoy. How is your exam preparation going on?

    • seo himanshu

      working hard, day and night :S

  • ebooks free books

    I just gone through sub titles of the post, due to some other work right now… certainly will read when I have peace of Mind.. THe thing written is also applied on this post,

  • Brandon Kane

    What about NEWAIDA? AIDA was updated to include the digital world adding NEW to the formula which is more relevant for digital copy. N = navigation, E = Ease, W = Wording. AIDA was a principle used for sales copy in print, I hope you agree that NEW adds a new dimension applicable to the digital world. We know that navigation, ease of use and wording (due to reduced attention spans) are important factors for successful websites today.

    • seo himanshu

      Hi Brandon,
      Thanks for the update. As you know this post was written long time ago so it is doesn’t cover this NEWAIDA. Where i can find more information about this topic? Thanks for stopping by my blog.

      • Brandon Kane

        Hi Himanshu. Firstly a great blog and glad I found your expertise. I came across NEWAIDA a few years back in a book called ‘Marketing That Sells’ by Ian Moore and thought the concept was relevant to digital media. There is a website about the book although there is limited information about NEWAIDA on it